It will just take a little time, some elbow grease and some hardware. Procedure on the support site, click polycom better. Polycom vvx 500 and polycom vvx 600 business media. The polycom cloud relay is a lightweight virtual machine that resides on your network and acts as a container for polycom applications that communicate securely with polycom cloud services. If we select any of the green version to download it starts then states cannot load the config. Oct 17, 2017 a new and improved firmware version of the polycom vvx series skype for business certified phones will soon be deployed on the skype for business online service. Office skype for business lync polycom vvx manager. Download microsoft lync phone edition for polycom cx500.
Youll most likely know it can be time consuming to recover the unit if you dont have a provisioning server set up for this. Polycom uc software with skype for business deployment. Getting started with vvx business media phones polycom. Polycom is the leader in video, voice, and content solutions. Apr 29, 2018 the one question i have is updating our polycom vvx 410 phones. The polycom vvx 350 business ip desk phone is a high quality, sixline, color, midrange, ip phone designed for smbs. Before you begin this polycom vvx business media phones user guide. Vonage business cloud answer polycom vvx series phone setup. Polycom uc software for soundpoint ip, soundstation ip, vvx business media, vvx business ip phones and soundstructure customers in skype for business deployments should only use software releases that have been qualified by microsoft or the maintenance releases built on a qualified release.
All the new vvx 600 phones are now compatible with this software. Despite its relatively low cost, the vvx 101 delivers excellent reliability, usability, and voice quality. A factory reset is only required if the phone was used with a prior service provider. It doesnt matter if the password change was through the phone home settings 2 advanced login 1 administration settings 6 change admin. Polycom vvx 300 and 310 business media phones polycom vvx 300 and 310 business media phones users guide version 5. Multiple emergency numbers supporting multiple emergency. Trying to get all of the pertinent initial information. How to enable wifi on polycom vvx phones with 8x8 express.
Mar 23, 2020 polycom has a webpage and publicly accessible server for upgrading or downgrading the software of polycom ip phones with stock polycom software and configuration files. Customers in skype for business deployments should only use software releases that have been qualified by microsoft or the. The latest polycom line of ip phones are the vvx series, sleek highend, high quality phones in affordable prices which are favorite choice among many asterisk ippbx based solutions. At this point the vvx will download the file and upgrade. View and download polycom vvx 600 user manual online. Do not disturb do not disturb instantly routes all your incoming calls to your voice mailbox, but still lets you. Polycom realpresence desktop free version download for pc. Mar 06, 2019 skype for business lync polycom vvx manager is a powershell based gui tool that can be used to manage and control polycom vvx phones. Oct 31, 2012 this process can be used on any of the polycom sip phones which support 4. On our support site, for polycom product and solution support, you will have access to faqs, entitlement and licensing information, documents and software downloads, submit and track service requests, search our knowledge base, and interface with others in the polycom support community. Once reset, i will show you how to upgrade the polycom software and.
Deploying polycom uc software for use with microsoft lync server. We have reset the admin password on each of them, but they keep getting reset back to the default password 456. The polycom vvx 600 series provides personalized information at a glance, through builtin web applications and a digital photo frame. How to upload firmware to a polycom unit voip supply. Feb 17, 2015 a demonstration of the polycom desktop connected software windows showing the extended display capabilities, along with keyboard and mouse control. Software release matrix for polycom soundstation ip, soundpoint ip and vvx obi edition phones. Polycom uc software supports different wireless network security profiles like personal and enterprise mode for better security. Download the latest uc software cab release from the table at the beginning of this article. This user guide will help you to navigate and use your vvx 400 or vvx. Polycom uc software support center polycom support.
How to blind or cold transfer using polycom vvx phones. Polycom uc software unified communications polycom team. Release release notes vvx 101 vvx 150 vvx 201 vvx 250 vvx 300310 vvx 3011 vvx 350 vvx 400410 vvx 401411 vvx 450 vvx 500 vvx 501 vvx 600 vvx 601. Unless specifically noted in this guide, especially with regard to phone. The following topics will help you with common questions related to using your polycom phone. Polycom uc software release matrix for soundpoint ip and soundstation ip phones software release matrix for polycom vvx, soundstructure, obi edition phones release. Placemove the zip file to your desktop or temp folder on. Before you use your phone, take a few moments to familiarize yourself with its features and user interface. Polycom touch control hdx ptc versions are paried with the same release as hdx version itp follows the same versioning as hdx v8. Software release matrix for polycom vvx, soundstructure, obi edition phones. Once you hear the dial tone, dial the extension you wish to intercom and press enter. The default transfer type for polycom vvx series phones is consultative or warm transfer. Ip 7000, combined download should be used where phones may be running pre4. The polycom vvx 50x performance business media phone unifies superior voice capabilities and applications into a simpletouse, yet high performance unified communications uc solution.
Vvx phone in reboot loop after firmware poly community. How to update polycom device firmware intermedia knowledge. These services currently include polycom realconnect hybrid and one touch dial service. The program lies within communication tools, more precisely instant messaging. Polycom uc software for vvx business media, vvx business ip phones and. These tasks include investigating phone issues, restarting the phone, updating the pho ves co vfiguratio v, ad testig the pho ves hardware.
Polycom uc software for soundpoint ip, soundstation ip, vvx business. Hi, this was an issue on the previous firmware release as well. Back to this, however, i will consult with my developers regarding this being a possible server issue and will report back with additional questions. Latest polycom uc software for soundpoint ip, soundstation ip, vvx. If you would like to know more about what is supported on lync with vvx phones and setting up a ftp server to support polycom configuration files on lync, go to the polycom vvx support page and grab a copy of the lovingly entitled. Updating device firmware should only be applied to anyphone byop and not our enhanced byop.
Microsoft qualification may fall behind polycom generally available dates for uc software, hence we request customers to check whether a release has been. The polycom vvx 101 is a costeffective yet surprisingly fullfeatured single line phone. For additional assistance with updating phones the following articles are provided as references. This is the same functionality which lync phone edition devices have always used for firmware updates and now eliminates the need for a separate provisioning server in most lync environments leveraging vvx phones. Polycom recovery resolve a formatted file system provu. Latest polycom uc software release polycom support. Polycom devices running firmware version 3 and lower must connect to a server to update. We are constantly working to improve the quality of our documentation, and we would appreciate your. Polycom uc software unified communications polycom. Plug the ethernet cable to the back of the polycom device and to the router. Polycom vvx 600 customers in skype for business deployments should only use software releases that have been qualified by microsoft or the maintenance releases built on a qualified release. Polycom vvx business media phones with better together over ethernet user guide 5. Compatible with polycom vvx series phones that use uc software 4.
Deskphones polycom vvx change the default transfer type. For polycom phones with usb ports, you can connect it to a wireless network by using the obiwifi5g wireless adapter. Shop for polycom vvx business media phones variant vvx voice voicevideo. Polycom vvx phones and soundstructure voip interface support skype for business and lync server 20. Here you can find many of their popular phone guides for download. The polycom vvx 600 series comes ready for future expansion modules and applications such as video. Polycom vvx reboots and loses config poly community. Polycom collaboration solutions video conferencing. Polycom vvx business ip phones, obi edition user guide. Translated documents are not available in pdf format. For vvx 101, vvx 201, and vvx 301, settings is located on the second page. Jul 21, 2008 todays discussion will be on polycom and how to upload the latest firmware.
What i discovered on the vvx 310311, 410411 phones was if i set my switch to 100 mbps half duplex vs mbps full duplex this would let the fireware install correctly without going into a reboot loop im guessing that polycom still doesnt have a fix for this issue yet. Combined download should be used where phones may be running pre4. Polycom vvx business media phones with better together. If youve ever pressed the wrong button trying to perform a factory reset on a polycom phone and accidentally pressed format file system instead. For more information see upgrading the polycom vvx 1500 business media phone to uc software 5. Polycom support visit the polycom support center for end user license agreements, software downloads, product documents, product licenses, troubleshooting. Youll also find detailed support documentation on provisioning the phones and configuring phone features and. The polycom desktop connector is compatible with the languages which both your phone and pc support, including most asian and central european character sets. Enter the extension number or phone number, to where you want to transfer the call.
For vvx 400410, vvx500510, and vvx 600, settings is located on the bottom row of the menu. Polycom factory reset and software upgrade youtube. The terms the phone and your phone refer to any of the vvx business media phones. It is ideal for lowvolume users, commonarea extensions, and remote workers. Apr 28, 2017 microsoft lync phone edition for polycom cx500, polycom cx600 and polycom cx3000 is the first generation of software designed specifically for the phones from polycom to interoperate with microsoft lync server 2010 and microsoft lync server 20.
This is due to possibly updating to an unsupported firmware. Enjoy stunning high definition displays or full color displays with support for up to 2 ethernet ports. It is ideal for knowledge workers, and call center operators who need to handle moderatehigh volume of calls and whose work demand reliable connectivity. Customers in skype for business deployments should only use software releases that have been qualified by microsoft or the maintenance. The file size of the latest installation package available is 16. Download and install the polycom btoe connector before you can start using btoe, you need to download and install the btoe connector application, version 3. Polycom, tips and tricks, vvx handset, custom server setup, how to jul 18, 2016 1. The communitys voip faq polycom vvx300 and custom ringtones if you happen to be working on a mac or in linux, id suggest using audacity instead.
By leveraging an openstandard software architecture, polycom devices work with your systems of today while keeping your options open to easily change your. This release includes some minor enhancements alongside a few major changes in look and behavior. On polycom phones to view your firmware version press the home button home button. Polycom vvx series ip phones purchased from vonage business are delivered and are ready for use.
Deskphones blind or cold transfer a call from a polycom. Hand off between vvx d60 handsets and vvx business media phones. With the end of sale of some models of vvx business media phones, the following phone models will no longer receive new features after 5. Page 1 cluana polycom vvx310 configuration guide this guide is for a polycom ip phone vvx 310, uc software version4. If you require further assistance on nontranslation issues, please contact polycom support. Polycom vvx 300 and 310 business media phones users guide version 5. Polycom vvx300 and custom ringtones poly community.
Upgrading polycom vvx handsets using a custom server setup. While on the call, press the transfer or trans key. Polycom realpresence desktop is an easytouse video collaboration app that provides hd quality audio, video and content sharing for pc users. This only applies to devices which are already running at least version 4. Lync vvx music on hold music on hold works when the lync client performs the hold however, there is no music when the polycom vvx device performs the. One of the best selling business phones provide the features you dont want to miss. Lync phone edition provides traditional and advanced telephony features, integrated security, manageability and much more. Polycom releases on a regular basis feature release or maintenance releases of their uc software versions. Polycom vvx reboots and loses config thank you, i updated my previous post with a solution. Ip address detection and web management assuming a dhcp server is active on your network. Uc software release matrix for polycom vvx phones, soundstation ip, soundpoint ip. Release release notes ip301 ip320330 ip3231 ip335 ip430 ip450 ip501 ip550 ip560 ip600 ip601 ip650 ip670 ip4000 ip5000 ip6000 ip7000.
This should populate the available software versions with the list of items from your xml file. Office skype for business lync polycom vvx manager this site uses cookies for analytics, personalized content and ads. The translation is provided for your convenience only. How to enable wi fi for supported polycom vvx phones 8x8. Polycom better together over ethernet connector btoe application support matrix. This pc software is developed for windows xpvista7810 environment, 32bit version. Latest polycom uc software for soundpoint ip, soundstation ip, vvx business media, vvx business ip phones, and soundstructure customers in skype for business deployments should only use software releases that have been qualified by microsoft or the maintenance releases built on a qualified release. Polycom uc software release matrix for soundpoint ip and soundstation ip phones. Skype for business firmware update for polycom vvx series. Different models andor software versions may require different settings. Polycom vvx business media phones with better together over. Polycom support visit the polycom support center for end user license agreements, software downloads, product documents, product licenses, troubleshooting tips, service requests, and more. Administrative tasks this chapter describes tasks that your administrator may ask you to perform.
Scroll to the right to locate the second page of menu. Buy polycom vvx business media phones factory outlet store. Before updating your vvx 1500 business media phone to uc software 5. For some of you this will be a repetitive read, if you have done this before, but for those just starting out in the industry, or just wanting to learn some new information on voip, then this is for you. A performance business media touch screen phone that delivers bestinclass desktop productivity. How to update polycom device firmware intermedia knowledge base. Ethernet btoe and polycom desktop connector pdc desktop applications ea 318. How to change the default transfer type in polycom vvx series phones. Polycom uc software has an extensive set of features that enable wired and wireless devices from polycom to integrate seamlessly into a wide variety of unified communications environments.
Learn how our technology can help your organization unleash the power of team collaboration. You can select a psk or an enterprisebased security option to connect your vvx phone to a secured wireless network. Find polycom software downloads at cnet, the most comprehensive source for safe, trusted, and spywarefree downloads on the web. You can execute polycom realpresence desktop on windows xp7810 32bit.
Polycom vvx 300 and 310 business media phones user guide. Use the uc software resource center to find uc software downloads and support documentation. You can view the ip address of polycom phones within its menu settings. Pairing and registering a polycom vvx d60 wireless handset and base station. Follow the steps below to change default transfer type of your polycom vvx device. Polycom vvx 600 series users access streaming content using the included video playback feature. The examples and screenshots below are using the vvx 501 model.
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